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Delivery

DELIVERY

Goods will be dispatched on regular working days (Monday to Friday Hong Kong Time). Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning.

DELIVERY TIMES & SHIPPING FEE

HONG KONG SHIPPING

FREE shipping on orders over HKD800.

- All orders will be sent by SF express for domestic customers.

- Customers are NOT offered to choose which carrier for delivery.

- Delivery estimate at least 5 days excluding public holiday and bank holidays.

Payment method of the above service charges can be bounded with the shipping charges (either paid by shippers or receivers). Shipments collected from a delivered to the above locations require an additional business day. 

Hong Kong - HKD30 (Estimated up to 2 business days) for first 1kg.

More informations please kindly refer below table.

INTERNATIONAL SHIPPING

FREE Shipping applies to all orders are over HKD1500 for international orders.


CHINA & MACAU SHIPPING

S.F Express : Cash on delivery

Delivery times : Estimated up to 3 business days


TAIWAN, SINGAPORE, MALAYSIA, THAILAND, SOUTH KOREA, JAPAN SHIPPING

S.F Express : Cash on delivery

Delivery times : estimated up at least 5 Business days

More informations please kindly refer below table


UNITED STATES SHIPPING

S.F Express : Cash on delivery

Delivery times : estimated at least 7 Business days

More informations please kindly refer below table


ORDER TRACKING

When the order is shipped, Clients receive an E-mail from info@pointdedeparthk.com specifying the tracking number and a direct link to monitor the shipment status. In the event of delays in Customs, Clients will be notified directly by the courier.

A tracking number is provided for all orders. For an up-to-date status of your order, you can enter the tracking number that we have provided in the Speedwebsite.



IMPORT TAXES & DUTIES

Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination.

 

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by POINTdeDEPARTHK.com. For further details of charges, please contact your local customs office.

 

In some occasions packages may be delayed due to custom clearance.

 

REFUSED SHIPMENTS

If you refuse a shipment from pointdedeparthk.com. you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to pointdedeparthk.com. This amount will be deducted from your merchandise refund.


PRE-ORDERED ITEMS
Pre-ordered items will be shipped as soon as they are received in wholesales or warehouse. The full price will be deducted the same day in which the order is placed, despite the postponed shipment date.


We remind first-time Clients that POINTDEDEPARTHK.com can request the Bank or Paypal to double check the transaction and the account information. This verification process will delay immediate shipping.


POINTdeDEPART shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of POINTdeDEPART.

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